FAQ
Question 1: WHAT IS THE DIFFERENCE BETWEEN MINK AND SILK LASHES?
Answer:
Mink lashes are made from 100% natural fur. They provide a very natural look and comfortable feel as they are super lightweight and flexible. With proper care, you can wear our mink lashes up to 25 times.
Silk lashes are made from a high quality manufactured fiber. They are hand assembled for durability while maintaining its comfort ability. They are lighter, more flexible, and more natural than synthetic lashes from earlier generations.
With proper care, you can wear our silk lashes up to 15 times.
Question 2: ARE MINK LASHES CRUELTY-FREE?
Answer:
Our mink lashes are entirely cruelty-free. Hairs are collected during the shedding season by gently brushing the animals. Hairs are also sterilized to ensure they are hypo-allergenic.
Question 3: DO YOU ACCEPT RETURNS OR EXCHANGES ON ANY PRODUCTS PURCHASED ONLINE?
Answer:
Due to the nature of the item and for sanitary purposes there are no refunds or exchanges.
Question 4: ORDER TRACKING
Answer:
You’ll receive a shipping confirmation email with a tracking number as soon as your order has been processed. Please allow 24 hours for the tracking number to become active. If you receive your confirmation email after 2 pm pst on a friday, please allow until the following monday for tracking to become available.
Answer:
Mink lashes are made from 100% natural fur. They provide a very natural look and comfortable feel as they are super lightweight and flexible. With proper care, you can wear our mink lashes up to 25 times.
Silk lashes are made from a high quality manufactured fiber. They are hand assembled for durability while maintaining its comfort ability. They are lighter, more flexible, and more natural than synthetic lashes from earlier generations.
With proper care, you can wear our silk lashes up to 15 times.
Question 2: ARE MINK LASHES CRUELTY-FREE?
Answer:
Our mink lashes are entirely cruelty-free. Hairs are collected during the shedding season by gently brushing the animals. Hairs are also sterilized to ensure they are hypo-allergenic.
Question 3: DO YOU ACCEPT RETURNS OR EXCHANGES ON ANY PRODUCTS PURCHASED ONLINE?
Answer:
Due to the nature of the item and for sanitary purposes there are no refunds or exchanges.
Question 4: ORDER TRACKING
Answer:
You’ll receive a shipping confirmation email with a tracking number as soon as your order has been processed. Please allow 24 hours for the tracking number to become active. If you receive your confirmation email after 2 pm pst on a friday, please allow until the following monday for tracking to become available.
Question 5 : ORDER CANCELLATION & CHANGES
Answer:
All orders once placed are finalized and products are not able to be edited or changed.